Our Frequently Asked Questions

Great north run participants

FAQs

General Questions General Questions
Medal Production Medal Production
Medal Finishes Medal Finishes
Die Charges Die Charges
Optional Extras Optional Extras
Still Stuck? Still Stuck?

General Questions

What does Bespoke Medals do?

We specialise in designing and manufacturing high-quality custom medals, personalised pin badges and bespoke merchandise. Our creations celebrate achievements of all kinds, from corporate milestones to mass-participation sports events. Every piece is crafted with care, attention to detail and your vision in mind.

What types of medals can you create?

We offer a wide range of medal options, including eco-friendly wooden medals, fully enameled medals, Europa medals, 100% recycled medals and much more. Whether you’re looking for something bold and colorful or elegant and minimal, we’re here to bring your ideas to life.

Do you create eco-friendly medals?

Yes, sustainability is at the heart of what we do. As standard our medals are made with 95% recycled zinc alloy. We also have other sustainable options including FSC-approved wooden medals and 100% recycled medals! We also encourage environmentally friendly options like our medal recycling program, which ensures used medals are repurposed responsibly.

Who are some of the major events you’ve worked with?

We’re proud to be the official medal supplier for prestigious events such as the TCS London Marathon, Great North Run and Jane Tomlinson’s Run For All. These collaborations showcase our commitment to quality and world-class designs.

Can I see examples of your previous work?

Yes, we have an extensive portfolio of case studies that showcase our expertise and creativity. You can view them here.

What if I have a problem with my order?

Customer satisfaction is our priority. If you encounter any issues, simply reach out to our support team and we’ll work to resolve them promptly.

How can I place an order for custom medals?

Ordering is simple! Start by getting a quote on our website and sharing your requirements. Once you approve the quote, our in-house design team will create a custom design for you. After the design is finalised, leave the rest to us!

Medal Production

Where are the medals manufactured?

All of our Bespoke Medals are manufactured at our partner factory in China for the very best quality at wholesale prices.

I’ve heard that medals can be produced and delivered in only 6 weeks. Is that correct?

Yes, they can!

Once you have ‘signed-off’ the artwork and approved your design, it can take only 6 weeks to produce and deliver your medals using Air Freight.

Can I order Bespoke Medals without having to pay the express delivery Air Freight charge?

Yes! That’s if you are able to place your order further in advance while using our 16-18 week Sea Freight delivery service.

Does the 16-18 week production lead time include delivery to me?

Yes. This is correct. However, if you are outside of Mainland UK, please allow an extra week for delivery

What if I receive more event entries than anticipated? Can I ‘top-up’ my medal order at the last minute?

Yes you can. We can produce a ‘top-up’ to your order within a lead time of 4-5 weeks.

What information do I need to provide when placing an order?

To get started, we’ll need details such as the type of product you’re looking for (e.g., medals, pin badges, bespoke items), your preferred size, shape, finish, quantity and any specific design elements like logos or text. Don’t worry, our team will guide you every step of the way.

Medal Finishes

Can I mix the medal finish colours (e.g. Antique Gold, Antique Silver, Antique Bronze, etc.) within my order? Will there be any charge for this?

There will be no charge for this.

Are there different finishes and customisation options available?

Of course! We offer a variety of finishes and optional extras, including polished metals, color spraying and more! You can also choose from different shapes, sizes, ribbon styles and presentation options to suit your needs.

Can I order medals in any shape or size?

Yes, our medals can be crafted in any shape, size or thickness. In fact, our largest Bespoke Medal made to date is 445mm! We believe every detail counts, which is why your customisation options are virtually endless.

Can you help me design my medals?

Yes! We offer a FREE in-house design service. Our talented team will create a design for you based on your specifications, logos and branding. Simply provide us with your guidelines, and we’ll take care of the rest.

Die Charges

What is a die charge?

Answer 1

How do I know how many dies I will be charged for?

You will only be charged a die for each side of the medal that has a design.

What if the exact same design is on both sides of the medal?

You will still be charged for 2 dies as we would have to make 2 dies to produce your medal design.

What if my design has 'cut-outs'?

You will just be charged for 1 die if the reverse of your medal is plain.

Optional Extras

Can I have printed ribbons?

Yes, you can. We can overprint your ribbons in a single colour or multicolour. Please contact us for your specific requirements.

Do you have any other optional extras for medals?

Yes, we do. We have a variety of optional extras that will further enhance your medals. Click here to see.

Optional Extras

Still Stuck?

Still stuck?

If you still haven’t got an answer to your question, or you’d simply like more information, please contact us and a member of our team will be more than happy to help. If you’re in need of event supplies alongside your medals, you can find everything you need on our alternative site, Running Imp.

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Get a quote

We only need a few details to give you a quote. Please give us the details marked with an asterisk (*). We can get the other information via email or on a call.
Please Note: Minimum Lead Time on all Bespoke Products is 6 weeks. Exclusions apply.
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We offer a FREE in-house design service

On acceptance of a quote, we will send you a design within 3 – 4 working days – above all it’s FREE no matter what size your order! Simply send us your guidelines with any logos and we will do the rest.

Free Design Service